Patient Feedback

Patient Feedback

We constantly strive to give you the best possible care and attention. From time to time this practice invites patients to complete a questionnaire on their views of the practice and how it could be improved. These questionnaires are completely confidential and help us to improve our services. We endeavour to provide the best possible care according to AMA ethics.

We also have a suggestion form for any comments located in the main waiting area. Feel free to comment on any issues or feedback you think we may benefit from. . A box is provided for your anonymity .If you  are unhappy about any aspects of our service, please ask to see the Practice  Manager who will be more than happy to listen to you. Patients wishing to make their complaint to an outside source can contact the Health Services Commissioner on 86015200 or at 30/570 Bourke Street Melbourne 3000

St Mary Medical Centre patients completed survey’s recently. Patients were asked answer question and provide honest feedback about our service. Patient surveys were distributed to patients of all clinic doctors during various days and times.

Overall our results were extremely pleasing. Our overall rating was 99% Patient Satisfaction. All areas were in the top 90% of all PAIS mean scores. This is a great result. As part of our ongoing improvement to improve our service through this valuable feedback received we now aim to:

Goal 1

Improving the ambience of the practice:

We aim to achieve this by:

• Maintaining our landscaping and garden areas.
• Adding plants to our waiting area.
• Encourage parents to supervise their children to ensure they are considerate that there are unwell persons also waiting.
• Add to slideshow that patients should ask reception should they like a glass of water.
• Having artwork on the walls in the waiting room and common areas.

Goal 2

Extend our services and clinic hours:

We aim to achieve this by:

• We have 3 additional GP’s commencing with us in October 2018.
• We have an additional Podiatrist that has commenced with us.
• We now offer Physiotherapy services.
• We now offer onsite Pathology collection through Dorevtich Pathology.

We have also:

• Changed our online appointment booking provider to a more user friendly system.

Speak to our Practice Manager, Rachael if you would like more information on our improvements or wish to provide feedback at any time.